Privacy Policy

 

Last updated: April 2026

Powderpuff Dog Grooming Limited respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and protect personal information when you contact us, use our website, or request a dog grooming appointment.

Information We Collect

We may collect personal information from you when you contact us, complete a booking enquiry form, call us, email us, or interact with our website.

This may include:

  • your name

  • phone number

  • email address

  • appointment enquiry details

  • your dog’s breed, size, coat condition, and grooming requirements

  • any other information you choose to provide when contacting us

We only collect information that is reasonably necessary to respond to enquiries, manage appointments, and provide dog grooming services.

How We Use Your Information

We may use your personal information to:

  • respond to your enquiry

  • arrange or manage grooming appointments

  • contact you about your booking

  • understand your dog’s grooming needs

  • provide customer support

  • keep basic business and appointment records

  • improve our services and website

We do not sell your personal information.

How We Store and Protect Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.

Personal information may be stored in email, website form submissions, phone messages, booking records, or other business systems used to manage customer enquiries and appointments.

Sharing Personal Information

We do not sell or rent personal information to third parties.

We may share personal information only when necessary to operate our business, comply with the law, protect our rights, or respond to a lawful request.

Website and Cookies

Our website may use basic cookies or analytics tools to help us understand website traffic and improve the website experience.

These tools may collect general information such as pages visited, device type, browser type, and general location data. This information is used for website performance and improvement purposes.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate.

To request access or correction, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:

Powderpuff Dog Grooming Limited
Email: info@powderpuffdoggrooming.com
Phone: 020 4133 6750
Location: Mornington, Dunedin — by appointment only